Frequently Asked Questions

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Phoenix Entrepreneur Network works with businesses of all sizes and in various industries, including retail, hospitality, and manufacturing.

Phoenix Entrepreneur Network takes a data-driven approach to marketing, analyzing metrics and adjusting strategies to maximize results.

Yes, Phoenix Entrepreneur Network offers ongoing support to ensure your business continues to thrive after the project is completed.

 The onboarding fee is a one-time payment of up to $159 (based on your profession). This fee covers background checks, license verification, and admin processing. Monthly subscriptions range from $49.99–$99 depending on your profession. 

 Only after your application is approved. You’ll never be asked to pay upfront. 

  Yes. The onboarding fee can be split into installments through Afterpay, available on the website only. 

 No. You keep 100% of your service fees, tips, and any additional income. You only pay your subscription fee. 

 You’ll receive admin support for account setup, marketing help to grow your business, access to delivery drivers for customer orders, and future features to help you ship products across the country. 

 Customers can search for your profession or business directly on the platform and book your services based on your location and availability. 

 Absolutely. We support online and offline entrepreneurs. If you have a local store or mobile setup, PEN helps you connect with nearby customers and even handle deliveries. 

  Not yet — but it's coming very soon. In the meantime, drivers can earn through local delivery, package transport, and medical transport opportunities. 

   Delivery of packages, food orders, and eventually rideshare services — including medical transportation to doctor appointments, dialysis, and more for ambulatory patients. 

 No. We recommend registering under an LLC to keep your personal identity private and operate professionally. 

 Drivers must maintain basic rideshare coverage. PEN will fund supplemental insurance by charging a small user fee to customers on each ride to help cover driver protection. 

Yes. Drivers can add optional fees for things like:

• Toll roads
   
• Excess wait times
   
• Cleaning (e.g. vomit, spills, excessive mess)
   
• Pet cleanup
   
• No-show charges
   
• Extra passengers These charges are at your discretion but subject to admin review. Keep receipts and photos ready if needed.

 We don’t auto-deactivate drivers. PEN investigates all complaints and hears your side first. If a passenger is in the wrong, you can request that we deactivate them from booking you again. 

  Absolutely — and you can order custom PEN-branded business cards from our PEN Store to promote yourself directly to your riders. 

   Yes. All data is encrypted and stored securely. We never sell or misuse your personal information. 

 Every provider must complete background checks and submit license or education verification before being approved. 

 Yes. Once you’ve used a provider or driver you like, you can save them as a preferred provider. 

 Report the issue to Support@pen-empowers.com. PEN investigates all complaints thoroughly and will work to resolve the issue fairly — including refunds, if warranted. You can also use our "file a complaint" form on our website.

At PEN, “Your Rules, Your Way” means that you are the owner of your business. You pay a monthly subscription to operate through our platform, and in return, we give you total freedom over your hours, pricing, service style, and who you serve.

However, like any professional business owner, we expect all providers to treat customers with respect, professionalism, and courtesy. Your success depends on trust and positive experiences — and we want customers to keep coming back to you.

PEN provides the tools. You provide the service. You’re in control, but with accountability. 

PEN is built on professionalism, fairness, and safety. While we do not believe in deactivating providers or drivers without cause, the following behaviors can result in warnings, suspension, or permanent deactivation from the platform:

• Harassment, discrimination, or abusive language toward customers or other providers
   
• Repeated negative customer complaints without improvement
   
• Falsifying credentials, licenses, or documentation
   
• Charging unauthorized fees or scamming customers
   
• Refusing to provide a service after accepting a booking
   
• Theft, fraud, or inappropriate conduct
   
• Failure to respond to admin requests during an investigation
   
• Submitting fake receipts or false documentation for tolls/cleaning fees
   
• Putting customers in unsafe or unsanitary environments
   
• Refusing to refund customers when you are clearly at fault
   

Important: You will always be given the opportunity to share your side during any complaint investigation. But intentional abuse of the platform or its users will not be tolerated.

To protect both providers and customers, PEN does not allow or support cash transactions. This policy is in place to:

• Reduce the risk of robbery or theft
   
• Ensure all transactions are tracked for safety and transparency
   
• Protect providers from payment fraud or no-shows
   
• Help with dispute resolution, since electronic records provide proof
   

All payments must be processed securely through the PEN platform — no exceptions. This is one of the ways we keep our network safe and professional.