For rideshare services, we comply with state regulations that require our platform to accept and manage customer complaints. Our investigations take into account your side of the story, including video footage, written documentation, and any other evidence you wish to submit. We act as a mediator first, always seeking a fair resolution before pursuing punitive action.
We are committed to transparency and respectful communication throughout the process. Should you ever be involved in a complaint or investigation, you can contact our team directly via email to check the status or share supporting materials.
At PEN, we don’t just process complaints — we protect the integrity of every entrepreneur on our platform.
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